I know some may wonder why they should hire someone to train employees conflict resolution. Honestly, it wasn’t until the last few years that I recognized a need to learn more about resolving conflict. I lived years allowing conflict to control me. I felt trapped both in my professional and personal life. When others voiced opinions different from my own, I would become anxious and frustrated- mostly because I couldn’t understand why others couldn’t see things the way I saw them. Such frustration often would lead to anger and resentment. I was trapped by my understanding of conflict. Fortunately, I stumbled upon a conflict resolution mediation certificate training program. Desperate, I decided to enroll in the class. At the risk of sounding clique, the training changed my life. I learned that conflict was not necessarily bad, only the way we deal with it. This class taught me effective conflict resolution practices such as listening, reframing, and many other skills. I learned how important it is to be proactive when it come to managing conflict. That is why I have started a business training employees effective conflict resolution practices. Because at the end of the day, we can learn to control conflict rather than having it control us!