— Let me do the hard work
I handle the conflict management training, so you don’t have to worry about it.
Why do my employees need competency training?
Training and Development is critical to improving overall employee performance. More importantly, such training can lead to many positive outcomes, such as employee retention and higher job satisfaction.
When hiring employees, organizations often focus on training them in their roles and responsibilities. However, an often overlooked facet of the hiring process is competency training. Competency training is an in-depth training that focuses on mastering a particular skill. To accomplish this, the class sizes are typically much smaller , so each participant has more one on one time with the instructor. With competency training, employees master the skills to successfully perform certain tasks related to their jobs.
Competency Training Information
Session 1: Master the Art of Listening (2 hours).
Upon completion of the first session, participants will learn the following skills:
- How to listen to complaints
- How to listen to those who hold different beliefs than their own
- How to listen to build trust and common ground.
- How to recognize and eliminate listening barriers
- How to master active listening techniques such as clarifying and acknowledging
- How to determine listening boundaries
Session 2: Communicating Calmly and Confidently (2 hours).
Upon completion of the second session, participants will learn the following skills:
- How to frame dialogue in ways that are conducive to cooperation.
- How to participate in more productive conversations with those who hold different perspectives from their own.
- How to manage emotions during difficult conversations.
- How to speak up without offending others.
- How to deal with difficult personalities.
- How to de-escalate heated conversations.