Understanding the Basics of Conflict Resolution
Workshop Length: 1 hour
Conflict is complex and challenging to navigate. The good news is that understanding the basics of conflict resolution can help navigate the complex challenges presented in conflict. The first step of conflict resolution is understanding what conflict is and how individuals deal with conflict. This seminar will provide a beginning foundation to help empower individuals to navigate conflict better.
In this seminar, participants will learn the following:
- The five types of Conflict Styles
- Assessing your Conflict Style
- Strategies to determine how to best approach conflict
How to be More Present in a Conversation
Workshop Length: 1-3 hours
Effective listening is critical in mitigating conflict. Listening does not guarantee that conflict will never happen, nor will it solve all problems. However, improving our listening can reduce the “argumentativeness of disagreement.” (Nichols, 2009). This seminar focuses on four areas relating to improving our listening skills at work and home: securing a strong listening foundation, anchoring our emotions, constructing cables of empathy, and eliminating conversational roadblocks.
In this seminar, participants will learn the following:
- How to recognize and remove common listening roadblocks
- How to listen to gain understanding
- How to express and encourage empathy
- How to overcome emotions when listening
- How to listen without feeling anxious
- When to stop listening
How to Navigate Interpersonal Relationships at Work.
Workshop Length: 2-3 hours
Effective interpersonal communication is at the heart of successful organizations, given that employees interact with others daily. Employees need skills that will empower them to handle challenging situations with others at work.
In this seminar, participants will learn the following:
- How to frame dialogue in ways that are conducive to cooperation
- How to overcome interpersonal differences in group and dyads
- How to engage in long-forgotten listening practices to build trust and common ground
- How to participate in more productive conversations with those who hold different perspectives from their own
- How to manage emotions to overcome interpersonal barriers
- How to engage in brainstorming sessions that encourage diverse perspectives